Our Services
Pre-sale service
1.Accept customer consultation and customize products according to customer requirements.
2.Provide customers with product process, equipment parameters and processes, and train personnel according to customer requirements.
Sale service
1.The company sent technical personnel to the scene of the on-the -spot guidance equipment installation,debugging and training operators.
2.If there is any problem during the installation, please contact the responsible person in time. We will solve the problem in time to ensure the installation progress.
After-sale service
1.Provide telephone and video support. If the customer has any problems or abnormal devices in use, you can contact us by phone. We will help the customer solve the problems by phone or video.
2.If the phone or video doesn't work, the company will send technicians to the scene to fix the problem.
3.Products purchased in our company, we provide one-year warranty and lifelong maintenance service.
FAQ
Q1: Can you provide detailed parameters and drawings of the equipment?
A: Yes, you can contact us by email, we will provide you with the detailed parameters and drawings of the equipment.
Q2:How long is the warranty period of the equipment?
A:After the successful installation and commissioning of the equipment, there is a one-year warranty period.
Q3:What kind of after-sales service do you provide?
A:Provide after-sales service for customers through telephone, video guidance, on-site maintenance, etc.
Q4: Are your products can be assured ?
A: Our machines are all have CE certificate by SGS, TUV.
Q5: If we show you our layout of factory, can you help us to design the whole process line?
A : Yes, our experienced engineers and technical employees can help you to arrange the layout and installation of whole process line based on your real situation;
Q6: If we have samples of new products, can you help us to analysis and design the machine?
A: Yes, Our technical department can help you to analysis, design and test the new products you offered.
